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1.1
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<v Speaker 1>This section sets up Job Roles Across the Service Lifecycle. Treat it as the frame for the decisions, handoffs, and evidence that appear in the next slides.

1.2
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<v Speaker 2>The practical question is simple: by the end, what should a junior IT professional be able to explain, check, or document in a real workplace?

2.1
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<v Speaker 1>Before a service goes live, someone has to own the concept. That's the service owner, supported by analysts who gather requirements and a change manager who plans the rollout.

2.2
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<v Speaker 2>Good planning at this stage means smoother transitions and fewer surprises once people start using the service.

3.1
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<v Speaker 1>Day to day issues land with the service desk. They triage requests and keep users informed.

3.2
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<v Speaker 2>When problems get tricky, application or infrastructure teams jump in, and if needed, vendors or engineers provide deep fixes.

4.1
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<v Speaker 1>Once a service is running, the work isn't done. Problem managers look for recurring issues while improvement specialists suggest changes.

4.2
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<v Speaker 2>Operations leaders review performance reports so they can steer resources and keep customers happy.

5.1
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<v Speaker 1>Many IT careers start on the service desk. From there, you might move into a specialist role like change manager or rise through management ranks.

5.2
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<v Speaker 2>With experience, you could end up owning a service portfolio or leading operations for an entire organisation.